Faculty Member – Sales & Customer Excellence

Job Description

Hucap partners with organisations across Africa and beyond to strengthen leadership effectiveness, execution discipline, and organisational capability. We engage senior practitioners as Faculty Members to design and deliver learning and training interventions that address real organisational challenges and drive measurable behaviour change.
Our faculty are not traditional trainers delivering off-the-shelf content. They are experienced leaders, consultants, and operators who design and facilitate training sessions, workshops, and learning programmes that enable better decisions and stronger execution.
Faculty engagements are project-based, aligned to client needs, and delivered in close collaboration with Hucap consulting teams.

Why Partner with Hucap?

As a Hucap Faculty Member, you will:

• Design and deliver training and learning sessions for leaders and managers
• Work on complex, senior-level organisational challenges
• Co-create content rather than deliver fixed decks
• Partner with an experienced consulting and delivery team
• Engage flexibly on a project-by-project basis

Role Context

This role supports organisations seeking to improve sales effectiveness and customer experience through sales and customer excellence training.

Faculty Mandate

• Faculty members enable participants to:
• Improve selling effectiveness
• Deliver consistent customer experiences
• Apply customer-centric standards

Key Responsibilities

• Design sales and customer excellence learning and training interventions
• Deliver and facilitate sales and customer excellence training sessions
• Develop role-plays, simulations, and customer journey tools
• Facilitate high-energy, application-driven workshops
• Reinforce customer behaviors and performance standards

Experience Profile

• 7–10 years in sales or customer-facing leadership roles
• Proven ability to link training to sales or service performance